Refund policy

Returns and Refunds

We do not accept returns or exchanges for change-of-mind purchases, including items ordered by mistake or in the wrong size or color, except where applicable law requires otherwise. Please review product descriptions and sizing information before ordering.

Damaged, defective, or incorrect items
If your order arrives damaged, defective, or different from what you ordered, email support@fetchfolk.co with your order number and clear photos or video. Please wait for our instructions before sending anything back. We will review the issue and provide an appropriate remedy where required by applicable law.

Missing or delayed orders
If your order has not arrived, or tracking says delivered but you cannot find it, email support@fetchfolk.co with your order number so we can investigate.

Order cancellations and shipping delays
You can request cancellation before your order is fulfilled by emailing support@fetchfolk.co. If we cannot ship within the time promised (or within 30 days if no time was stated), we will let you know and give you the option to agree to the delay or cancel for a full refund, as applicable law requires.

Nothing in this policy limits rights that cannot be excluded under applicable law.